Privacy Policy

Manifesto of personal information protection

At us, Ace Trading Co., Ltd., it is truly important to handle personal information correctly, and also do recognize that the protection of various personal information, including that of our customers, is a key responsibility.
Based on this idea, we have established the following personal information protection policy.

By having all officers and employees correctly understand and comply with this policy, we will provide a safety and security to our customers and business partners living up to the trust as a company.

Policy of personal information protection

Collection and recording of personal information

On our website, we will clearly state that we need personal information from customers, and unless you voluntarily provide us with your personal information, we will collect information from customers outside the scope of normal logs on the web server.
We do not record your actions or personal information.
Personal information provided by customers to our company through the inquiry form on our website or e-mail, will be handled in accordance with this policy.

Our website does not collect special information such as issuing cookies to track customer behavior / action.

We may ask you for your name, e-mail address, company name, telephone number, etc. in order to identify and contact you.
In addition, we may do, about your age, address, background, etc. whenever necessary, but we will not force you to provide it.
However, some services may not be available if you do not provide us certain information for business.
Moreover, if you wish to delete your own personal information that provided, you can request us doing it at any time.

Contents of Web server log

You can visit our website without disclosing your personal information, and your personal information will not be collected just by browsing the pages.

Our web server logs are stored and strictly kept for at least one week.

How we use the personal information

Your personal information will be used as per the set policy.
If you wish to refuse, to be used for a specific purpose, you can request us that at any time.

Disclosure of Personal Information to Third Parties

We will not disclose the personal information of our customers to a third party without the consent of the customer himself/herself.
However, it may be disclosed in the following cases.

  • When we have your consent to disclose or share the information.
  • When it is deemed necessary to disclose or share the information in order to provide the service desired by the customer.
  • When a company or an individual concerned with entrusted business by our Company needs, the information for the purpose of providing services to the specific customers.
    (We prohibit such companies and individuals from using the personal information provided by us beyond the necessary limit for the above purposes. however, the exception would be, when we specially notify the infromation to the customer.
  • When we receive a formal inquiry based on law from a public institution such as a court or the police.
  • When it is deemed necessary to protect the rights, property, services, etc. of our Company from the actions of customers on the Company's website.
  • When there is an imminent danger to human life, body, property, etc. and there is an urgent need.
  • When it is necessary to cooperate with a national agency, a local public entity, or a person entrusted by them in carrying out the affairs stipulated by laws and regulations and obtaining the customer's consent may interfere with the execution of the relevant affairs.

Management of personal information

We implement strict security measures to prevent the loss, misuse and alteration of personal information under our control.
Personal information is stored in a secure environment inaccessible to general customers.

Deletion of registered information

If you wish to delete your own personal information, you can request us doing it any time.
In that case taken place, we will promptly stop a distribution of information and service provision to the relevant customer, and in the case of cancellation of registration, the personal information will be completely deleted from the database.

Others / Disclaimer

We do not take any responsibility for the protection of personal information on the linked website or the content of the website.
Our privacy policy does not apply to people, companies, etc. that we do not directly control or managed.
We are not responsible for any damage or loss caused by the use of various information obtained from this website and other websites linked to this website.
Although this website can be accessed from countries around the world with different laws, Regardless of such differences in legal principles, both customers who have accessed this website and our company agree to be bound by the following terms and conditions of Japan and Tokyo metropolitan Ordinance as for the use of this website.

Inquiries and messages regarding the handling of personal information

Please contact the following for inquiries regarding the handling of personal information held by our company, including corrections and deletions of the information.

Ace Trading Co., Ltd.

Kawaguchiya BLDG. 6F, 2-12, 4-Chome, Nihonbashimuromachi, Chuo-Ku, Tokyo, Japan 103-0022
TEL +81-(0)3-6225-2516
FAX +81-(0)3-6225-2517
Time in 9 a.m. - 5 p.m.(JST)
Mondays - Fridays (Except for Sat., Sun., and Holidays)

Date of Notice: March 26, 2012

Please feel free to contact us if you have any questions about raw materials,
manufacturing products, or requests for quotation.

TEL.+81-(0)3-6225-2516Time in 9 a.m. - 5 p.m.(JST)
Mondays - Fridays (Except for Sat., Sun., and Holidays)


TEL.03-6225-2516受付 平日 9:00~17:00